Return & Refund Policy

Last updated: August 1, 2026

At By Shaday, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to assist you with a simple and transparent return and refund process.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return. Unfortunately, returns requested after this period cannot be accepted.

2. Return Eligibility Conditions

To qualify for a return, items must be returned in the same condition in which they were received:

Unused and unworn
In the original packaging
With tags and accessories included
Accompanied by proof of purchase or order confirmation

3. Non-Returnable Items

Certain products are not eligible for returns due to hygiene, safety, or customization reasons, including:

Personalized or custom-made items
Items damaged through customer misuse
Products returned without original parts or packaging

4. Return Shipping & Instructions

To request a return, please contact us at support@byshaday.shop.

If your return is approved, we will provide instructions on how and where to return your package.

Incorrect or Damaged Items: If you receive a damaged, defective, or incorrect item, we will provide a prepaid return label at no additional cost ($0.00 USD).
Change of Mind Returns: For standard returns due to change of mind, customers are responsible for actual return shipping costs.

5. Restocking Fees

We believe in fair and transparent service. Therefore, By Shaday does not charge any restocking fees ($0.00 USD) for approved returns.

6. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued back to your original payment method in USD ($) within 7 business days.

Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

7. Delayed or Missing Refunds

If you have not received your refund yet, please:

Check your bank account again
Contact your credit card provider
Contact your bank for processing updates

If you still have not received your refund after completing these steps, please contact us at support@byshaday.shop.

Contact Information

Trading Name: By Shaday
Legal Entity: BY SHADAY LLC (Company No: 7964402)
Business Address: 228 Park Ave S #560778, New York, New York 10003, United States
Phone: +1 (212) 498-3089
Email: support@byshaday.shop
Business Hours: Mon – Fri, 9:00 AM – 5:00 PM (Eastern Time)